Sales Playbook

Outbound Playbook

14-Day Phone-Centric ยท Multi-Channel ยท Quarterly Motion

1,000 Target Accounts / Qtr
50 Qualified Opps / Qtr
$50K Avg Deal Size
$2.5M Pipeline Goal / Qtr

Every successful outbound motion is built on four non-negotiable pillars. When all four are strong, pipeline follows. When one breaks down, the whole system suffers.

01
The List
The list is the strategy.
Foundation

The list is the strategy โ€” everything downstream depends on who's on it. We start with our target accounts, then identify exactly 2 contacts per account: one Tier 1 (Economic Buyer) and one Tier 2 (Champion). Those contacts are then scored based on best warm paths, social engagement signals, and B2C engagement data. A bad list wastes every rep hour that follows. A great list multiplies every touchpoint.

Build the Account List
  • ICP-matched accounts (industry, size, revenue, tech stack)
  • 1,000 target accounts per quarter
  • Top 50 flagged as Named Accounts
Map the Personas
  • T1 โ€” Economic Buyers (CRO, CSO, CCO, SVP/EVP of Sales, President of Sales, VP of Enablement)
  • T2 โ€” Champions (Director/Sr. Director of Sales or Enablement, AVP of Sales, GM of Sales, or any VP/Director with vertical, segment, or regional modifier)
  • 2 contacts per account minimum โ€” one T1, one T2
Score & Prioritize
  • Phone, email, and LinkedIn verified
  • Scored by warm path (Orbb), social engagement (Trigify), and B2C engagement signals
  • S / A / B / C tier assigned before handoff to reps โ€” work in priority order
02
The Message
We target accounts. We message people.
Differentiation

We have three messaging mediums: phone, email, and LinkedIn. Every message is rooted in our unique POV and problem/solution statements โ€” curated to our ICP contacts, not blasted generically. We target accounts strategically, but we message people personally. Prospects don't respond to feature dumps โ€” they respond to reps who clearly understand their world and have a distinct point of view on it.

๐Ÿ“ž Cold Call
  • Permission-based opener โ€” earn the right to share your POV before launching in
  • 1-sentence problem โ€” name the exact pain your ICP feels
  • 1-sentence solution โ€” connect it directly to what you do
  • Book the appointment โ€” one ask, one outcome
โœ‰ Email
  • POV-driven, short, and insight-led โ€” not feature-led
  • Problem/solution framing curated to the contact's role and context
  • Multi-touch sequence with a break-up email on Day 13 that earns a response
๐Ÿ’ฌ LinkedIn
  • Engage before you pitch โ€” comment, react, connect with context
  • DMs reference their content or a shared relevant insight
  • Never mirror the email โ€” different channel, different angle, same POV
03
The Rep
Train consistently. Follow the process. Own the results.
Execution

The best list and sharpest message still fail in the hands of an undertrained rep. We consistently train on skills, follow the process with every contact, and hold ourselves accountable to results โ€” not just activity. Outbound is a craft. It sharpens with deliberate repetition and degrades without it. Skill debt is the silent pipeline killer.

Skill Development
  • Consistent training on call frameworks, objection handling, and POV delivery
  • Call recordings reviewed weekly for coachable moments
  • POV internalized โ€” not read off a screen, lived in every conversation
Process Adherence
  • Full sequence followed for every contact โ€” no shortcuts, no skipped steps
  • 25โ€“30 accounts worked daily with consistent cadence
  • Dispositions logged in real time in Salesforce โ€” no guessing later
Accountability to Results
  • Weekly metrics review: dials, connects, meetings set, pipeline created
  • Reps own their numbers โ€” activity without outcomes is just noise
  • In-workflow coaching via PClub โ€” skill gaps closed in the flow of work
04
The Follow-Up
"The fortune is in the follow-up."
Pipeline

Most pipeline is lost not because the prospect wasn't interested โ€” but because the rep stopped too soon. We take full advantage of multi-step, multi-channel, and multi-threading follow-up. The reps who hit quota are the ones who follow up with the same conviction on Day 13 as they had on Day 1. Persistence with relevance is what converts interest into meetings.

Multi-Step Follow-Up
  • Every touchpoint in the sequence is intentional โ€” no step is filler
  • Each follow-up adds a new angle, insight, or reason to respond
  • Full sequence completed before any account is recycled or abandoned
Multi-Channel Follow-Up
  • Phone + email + LinkedIn working together โ€” not independently
  • 7 calls, 4 emails, 4 LinkedIn touches across the 14-day sequence
  • Each channel reinforces the others without repeating them
Multi-Threading Follow-Up
  • Working T1 and T2 simultaneously โ€” never single-threaded at an account
  • If T1 goes cold, the T2 Champion becomes the path in
  • No high-fit account is ever permanently abandoned โ€” recycle at 6 months
01 The List Qualified targets
02 The Message POV-led outreach
03 The Rep Skill & consistency
04 The Follow-Up Pipeline conversion
S
Named Account Playbook
High-touch, relationship-first motion for elite accounts
๐ŸŽฏ Top 50 Named Accounts
๐ŸŽ™๏ธ
Podcast Prospecting
Tier 1 โ€” Economic Buyers
  • 1Identify Tier 1 (EB) persona at each Named Account
  • 2Podcast becomes the primary door opener โ€” invite as a guest instead of a cold pitch
  • 3Post-episode follow-up creates a natural transition into a business conversation
  • 4Offer "Skill Sprint" lead magnet exclusively to Named Account contacts post-episode
๐Ÿ—“๏ธ 4 podcast episodes / month
๐ŸŽฌ
Video Resource Library
Tier 2 โ€” Champions
  • 1Identify Tier 2 (Champion) personas via LinkedIn
  • 2Send a curated, personalized video resource demonstrating value before asking for anything
  • 3Topics: Problem POV ยท Solution POV ยท Revenue Flywheel ยท Math of Sales Training ยท Training vs. Transformation ยท Building Enablement
๐ŸŽฌ 4 videos / month
10% Named Accounts โ†’ Qualified Pipeline
5 Qualified Meetings at $100K ACV
$500K Qualified Pipeline Generated
1
Define Crystal Clear ICP

Nail down exactly who we're going after before any outreach begins.

Sales Team
  • 12+ salespeople
  • Account Executive*, SDR/BDR
  • Account Manager*, Sales Executive
  • *Includes market/segment modifiers: Named, Mid-Market, Commercial, Enterprise, SMB, Global, etc.
Company Size & Revenue
  • 50+ employees
  • $10M+ annual revenue
Geography
  • United States
  • Canada
  • Europe
Industry / Segments
  • Software Development
  • Technology, Information & Internet
  • IT Services & IT Consulting
  • Computer & Network Security
  • Data Infrastructure & Analytics
  • Artificial Intelligence
  • Cloud Computing
  • Information Services
Target Tech Stack (Tools They Use)
Gong Clari Outreach Salesforce Chorus.ai Avoma
2
Build 1,000 Target Accounts

Each quarter begins with a curated list of 1,000 accounts matched against the ICP โ€” scored, enriched, and ready for outreach.

ICP-matched Scored & Enriched Quarterly Refresh
3
Map Tier 1 & Tier 2 Personas

Identify the right contacts at every account across both buying tiers.

Tier 1 โ€” Economic Buyers
  • Chief Revenue Officer (CRO)
  • Chief Sales Officer (CSO)
  • Chief Commercial Officer (CCO)
  • SVP of Sales
  • EVP of Sales
  • President of Sales
  • VP of Enablement
  • + "Global" modifier on any of the above
Tier 2 โ€” Champions
  • Director of Sales
  • Senior Director of Sales
  • Director of Enablement
  • Senior Director of Enablement
  • Area Vice President of Sales
  • General Manager of Sales
  • Any VP or Director title with a vertical, segment, or regional modifier (e.g., VP of Enterprise Sales, VP of Mid-Market Sales, Director of Commercial Sales)
  • + "Global" modifier on any of the above
4
Data Enrichment & Scoring

Every contact is fully enriched and validated before a single touchpoint goes out.

Orbb Process โ€” Warm Path Identification
Identify Connector
Internal ยท Customer ยท Past Champion
โ†’
Build Referral Link
Maximize intro conversions
โ†’
Log in SFDC Notes
Referral link saved for rep
Additional Tools
  • Trigify โ€” social signals
  • B2C2B โ€” existing users
Validation
  • Phone verified
  • Email verified
  • LinkedIn confirmed
โญ Lead Scoring System โ€” Max 5 Points
๐Ÿ”— Orbb โ€” Warm Path
Internal intro available 2 pts
Connector/customer intro 1 pt
๐Ÿ“ก Trigify โ€” LinkedIn Signal
Engaged with our content 2 pts
Used relevant keyword 1 pt
๐Ÿ‘ค B2C2B โ€” Existing User
Paying member at company 1 pt
5 pts
โญ S-Tier
Immediate priority
3โ€“4 pts
๐Ÿ”ฅ A-Tier
Top of sequence
1โ€“2 pts
โœ… B-Tier
Standard sequence
0 pts
โ„๏ธ C-Tier
Cold โ€” no signals
5
POV Messaging (Provided)

All outreach is rooted in a point-of-view framework โ€” three ready-to-deploy assets per rep.

โœ‰ Email Sequence

POV-driven multi-touch email flow

๐Ÿ’ฌ LinkedIn DM Sequence

Personalized DM messaging guide

๐Ÿ“ž Cold Call Guide

Permission-based opener ยท Problem statement ยท Solution bridge

6
Execute 14-Day Multi-Channel Sequence

A phone-centric sequence threading across both tiers (T1 + T2) for multiple entry points into each account.

Day 1
๐Ÿ“ž Call #1 (no VM)
Day 2
๐Ÿ’ฌ LinkedIn Connection Request
Day 3
๐Ÿ“ž Call #2 (no VM ยท diff. time)
Day 5
๐Ÿ“ž Call #3 (no VM) ๐Ÿ’ฌ LI DM #1 or Engagement (don't reference call)
Day 7
๐Ÿ“ž Call #4
Day 9
๐Ÿ“ž Call #5 (no VM) ๐Ÿ’ฌ LI DM #2 or Engagement (don't reference call)
Day 11
๐Ÿ“ž Call #6 ๐Ÿ’ฌ LI DM #3 or Engagement (don't reference call)
Day 13
๐Ÿ“ž Call #7 โ€” Leave Voicemail โš‘ Last Shot โœ‰ Email #4 โ€” Break-Up Email
Day 14
๐Ÿ’ฌ LI DM #4 โ€” Final Touch
Call Completions (Dispositions)
MSMeeting Scheduledโœ“ Done
ALCompletion โ€” Activatedโœ“ Done
NNCompletion โ€” Not Nowโœ“ Done
NMCompletion โ€” Not Meโœ“ Done
REFCompletion โ€” Referralโœ“ Done
NICompletion โ€” Not Interestedโœ“ Done
NURCompletion โ€” Nurtureโœ“ Done
NISLCompletion โ€” Not In Swimlaneโœ“ Done
CIConnect โ€” IncompleteNo
NLWCNo Longer With CompanyNo
DNCDo Not CallNo
NAWrong Number / PersonNo
Lead Status Buckets
B1Uncontacted
B2Working
B3Priority
B4Scheduled
B5Incomplete
B6Needs Attention
B7Disqualified
7
Measure Success Metrics

Quarterly targets that define what "winning" looks like.

5% Accounts โ†’ Qualified Opps
50 Qualified Opps Booked / Qtr
$50K Average Deal Size
$2.5M Pipeline / Quarter
8
Account Recycling

Non-penetrated accounts are re-enriched and returned to rotation within six months. No high-fit account is permanently abandoned.

Re-enriched 6-Month Cycle Always Fresh
9
Quarterly Cadence Reset

The motion resets each quarter with a refreshed account list โ€” combining new accounts and recycled opportunities to maintain consistent pipeline coverage.

Loops back to Step 2 โ€” refresh & repeat each quarter
300 Accounts / AE
600 Contacts (T1 + T2)
25โ€“30 Accounts / Day
๐Ÿ†
Daily Priority Stack
Work contacts in this order โ€” every single day
1
๐Ÿ”— Warm Path Available (Orbb)
Internal intro first, then connector/customer intro. Activate the warm path before any cold outreach begins.
Always First
2
โญ Lead Score (S โ†’ A โ†’ B โ†’ C)
S and A-Tier before anything else. C-Tier only if capacity remains after top tiers are covered.
Score-Driven
3
๐Ÿ‘” Persona Tier (T1 before T2)
Economic Buyers (CRO / CSO / SVP of Sales) before Champions โ€” but run both in sequence simultaneously at each account.
Multi-Thread
4
๐Ÿ“… Sequence Day (Urgency Flag)
Day 7 (voicemail) and Day 13 (break-up email) contacts get flagged โ€” nothing falls off without a proper close-out touch.
Urgency Flag
โญ
Score Triage โ€” How to Handle Each Tier
Based on the 5-point enrichment scoring system
5 pts โญ S-Tier White-glove. Activate Orbb path immediately. Do not cold-call first.
3โ€“4 pts ๐Ÿ”ฅ A-Tier Top of sequence. Hyper-personalized outreach. Reference the signal.
1โ€“2 pts โœ… B-Tier Standard full sequence. Some signal โ€” worth the motion.
0 pts โ„๏ธ C-Tier Cold only. Work last. Recycle at 6 months if no response.
๐Ÿ“Š
Daily Volume Breakdown
At 25โ€“30 accounts/day ร— 2 contacts each
25โ€“30 Accounts Touched / Day
50โ€“60 Contact Touches / Day
10โ€“12 Days to Cycle All 300

At this pace, the AE cycles through all 300 accounts within the 14-day sequence window โ€” no account goes cold between touches. FrontSpin's power dialer makes 50โ€“60 daily touches achievable in a 3โ€“4 hour calling block.

โ˜๏ธ
Salesforce Field Setup
Build these fields on the Contact record โ€” they drive the FrontSpin sort order
API Field Name Field Type Purpose
Lead_Score__c Number (0โ€“5) Total score from enrichment
Score_Tier__c Formula (Text) Returns S / A / B / C based on score
Orbb_Path__c Picklist Internal / Connector / None
Trigify_Signal__c Picklist Content Engagement / Keyword / None
B2C2B_Member__c Checkbox Paying member exists at account
Persona_Tier__c Picklist T1 (Economic Buyer) / T2 (Champion)
Sequence_Day__c Number Synced back from FrontSpin (1โ€“14)
Lead_Status__c Picklist B1 Uncontacted โ†’ B7 Disqualified
List View Sort Order โ†’ Orbb_Path__c (Internal first) โ†’ Score_Tier__c โ†’ Persona_Tier__c โ†’ Sequence_Day__c
โšก
FrontSpin Daily Workflow
How the AE starts and runs their day
1
Pull Salesforce List View
Filter to your 600 contacts, sorted by the priority stack: Orbb โ†’ Score Tier โ†’ Persona Tier โ†’ Sequence Day.
2
Import List into FrontSpin
Push the sorted SFDC list into FrontSpin as your daily dial list. The sort order from Salesforce becomes your call priority queue.
3
Flag Orbb Contacts Before Dialing
Any contact with an Internal or Connector path โ€” pause and activate the warm intro first. Don't cold-call a warm lead.
4
Run Power Dialer Block (3โ€“4 hrs)
Work through 50โ€“60 contacts. Log dispositions in real time (MS ยท AL ยท NN ยท NM ยท REF ยท NI ยท NUR ยท NISL). FrontSpin syncs back to SFDC automatically.
5
Flag Day 7 & Day 13 Urgency
Before ending the day, review any contacts on Day 7 (voicemail day) or Day 13 (break-up email). These cannot slip โ€” close them out properly.
6
Update Lead Status Buckets in SFDC
End of day โ€” move contacts to the correct B1โ€“B7 bucket. This keeps the list view accurate for tomorrow's queue.

Lagging indicators tell you if reps are executing the daily work. The leading indicator โ€” SQOs created โ€” tells you if that work is converting into real pipeline.

SET โ†’ SHOW โ†’ SQO
๐Ÿ“‰
Lagging Indicators
Daily execution metrics โ€” are reps doing the work that feeds the funnel?
# KPI What It Measures Cadence
01 Daily Activity Total volume of outbound touches per rep per day โ€” dials, emails, LinkedIn. Are reps hitting their number? Daily
02 Total Contacts / Set Rate Of all contacts touched, what % are converting to a booked meeting (SET)? Signals messaging effectiveness and list quality. Weekly
03 Set / SQO Rate Of all meetings SET, how many progress through SHOW and convert to a Sales Qualified Opportunity? The core conversion health check. Weekly
๐Ÿ“ˆ
Leading Indicator
The outcome metric โ€” is the daily work producing qualified pipeline?
# KPI What It Measures Cadence
01 SQOs Created Total Sales Qualified Opportunities created from outbound per rep per week. This is the scoreboard โ€” it tells you whether the entire SET โ†’ SHOW โ†’ SQO motion is working end-to-end. Weekly
๐Ÿ”ฝ
The Funnel in Full
How each KPI maps to the outbound motion โ€” and what breaks when one slips.
Stage 1 ยท Leading
Daily Activity
Contacts touched via call, email, and LinkedIn. If this number is low, nothing downstream matters โ€” the pipe is empty before it starts.
IF LOW โ†’ Coaching & accountability issue
Stage 2 ยท Leading
Contacts/Set & Set/SQO
Activity is converting to meetings SET, and those meetings are converting through SHOW to SQO. Both rates must be healthy for pipeline to build.
IF LOW โ†’ Messaging or ICP problem
Stage 3 ยท Lagging
SQOs Created
The ultimate weekly scorecard. SQOs created is the proof that the full SET โ†’ SHOW โ†’ SQO motion is working and that real, closeable pipeline is being built.
TARGET โ†’ Hit your weekly SQO goal
๐Ÿ”
How to Diagnose Problems
Use lagging vs. leading to pinpoint exactly where the motion is breaking down.
Activity ๐Ÿ”ด ยท SQOs ๐Ÿ”ด
Coaching & Accountability Problem
Reps aren't doing the daily work. Address activity standards, inspect daily numbers, and re-establish expectations immediately.
Activity ๐ŸŸข ยท SQOs ๐Ÿ”ด
Messaging or ICP Problem
Reps are putting in the work but it's not converting. Check your Contacts/Set and Set/SQO rates โ€” then revisit targeting, talk tracks, and ICP criteria.
Activity ๐ŸŸข ยท SQOs ๐ŸŸข
Healthy Motion โ€” Scale It
The SET โ†’ SHOW โ†’ SQO system is working. Double down on what's generating results, increase volume, and expand to new segments.

Enter your funnel rates and quarterly quota โ€” back into exactly how many ICP contacts, conversations, meetings, and SQOs you need to hit your number.

๐Ÿ“
Your Funnel Rates
Switch between entering actuals or rates directly
Historical actuals (last 3 months) โ€” rates calculated automatically
Connection Rate โ€”
Meeting Set Rate โ€”
SQO Rate โ€”
Win Rate โ€”
End-to-End (Contact โ†’ Closed-Won) โ€”
๐ŸŽฏ
Quarterly Quota Settings
Based on your quarterly quota โ€” we'll break it down monthly
๐Ÿ“Š Monthly Activity Required to Hit Quarterly Quota
Monthly Target (Quota รท 3) โ€”
Closed-Won Deals Needed โ€”
SQOs Needed โ€”
Meetings to Set โ€”
Conversations Needed โ€”
Total ICP Contacts Needed โ€”
๐Ÿ“…
Daily Activity Breakdown
What each rep needs to do per working day
โ€”
ICP Contacts/Day
โ€”
Meetings to Set/Day
๐Ÿ”ฝ
Outbound Funnel Visualization
ICP Contacts โ†’ Conversations โ†’ Meetings Set โ†’ SQOs โ†’ Closed-Won
PROJECTED MONTHLY PIPELINE
โ€”

Executive-led content creates inbound signal. That signal gets enriched, routed, and actioned through a multi-channel outreach motion โ€” turning warm intent into booked meetings at scale.

01
Executive-Led Content
Published 3x/week minimum across content pillars
Top of Funnel

Thought leadership content from PClub executives and leaders published consistently across content pillars โ€” owning the problem, the solution, the buyer journey, and proof of expertise. This is the fuel that generates inbound signal from target accounts.

Content Pillars
  • Own the Problem โ€” revenue skill crisis, skill debt
  • Own the Solution โ€” skill transformation science
  • Enable the Buyer โ€” ROI frameworks, win/loss data
  • Prove Expertise โ€” skill breakdowns, enablement playbooks
  • Differentiate Delivery โ€” Embedded Enablement OS
Distribution Channels
  • LinkedIn video (talking head, 4โ€“7 min, studio-style)
  • LinkedIn micro-blog posts (framework breakdowns)
  • Podcast interviews (30โ€“45 min, remote-first, livestreamed)
  • Short clips, carousels, and newsletter repurposing
02
Signal Tracking
Who's engaging with your content โ€” and how?
Intent Data

Capture two types of inbound signal: website visitors (who's landing on PClub pages after seeing content) and social engagement signals (who's watching, liking, commenting, or sharing). Not all signals are equal โ€” a video watch is hotter than a post like.

๐ŸŒ RB2B โ€” Website Visitors
  • Identifies companies and contacts visiting pclub.io
  • Captures post-content-click website intent
  • Highest-intent signal in the stack
๐Ÿ“ก Trigify โ€” Social Signals
  • Tracks LinkedIn post & video engagement
  • Identifies ICP contacts engaging with content
  • Feeds into Clay for enrichment and sequencing
03
Clay Enrichment
Signals enriched with phone, email, and LinkedIn data
Data Layer

All signal data from RB2B and Trigify flows into Clay for contact enrichment. Clay waterfalls across data providers to find verified phone numbers, business email addresses, and LinkedIn profile URLs โ€” building a complete, actionable contact record for every signal.

Signal In
โ†’
Match to Contact
โ†’
Enrich Phone
โ†’
Enrich Email
โ†’
Enrich LinkedIn
04
Internal & Champion Path Mapping
Orbb surfaces the fastest path to a decision
Relationship Intel

Orbb enrichment reveals whether there are existing warm paths into an account โ€” former colleagues, mutual connections, or known champions. This determines whether the outreach starts cold or with a warm intro, and shapes the messaging angle before a single touch is made.

Internal Best Paths
  • Existing customers or contacts at the account
  • Alumni relationships and shared history
  • Known internal advocates or fans of PClub content
Champion Paths
  • Economic buyer vs. champion routing decision
  • Multi-thread entry points mapped per account
  • Messaging personalized to path type
Multi-Channel Outreach
05
Dial Sequence
Phone outreach โ€” warm signal, warm call

Contacts added to a phone-first outreach sequence. The content signal gives reps a concrete opener โ€” they already know what the prospect engaged with.

  • Signal-informed call opener ("saw you visited our page on...")
  • Integrated into existing 14-day cadence
  • Dispositioned and moved to next step or nurture
06
LinkedIn Outreach
HeyReach โ€” connection + message at scale

HeyReach automates LinkedIn connection requests and follow-up message sequences. Signal-based targeting means connection rates are higher โ€” they've already seen your content.

  • Connection request with personalized note referencing content
  • Follow-up message sequence on accept
  • Runs in parallel with dial sequence โ€” true multi-channel
07
Meeting Booking
Calendly โ€” frictionless self-serve scheduling
Conversion

Signal-qualified prospects land on a Calendly booking page โ€” removing friction from the "yes" moment. Because they've already engaged with content, they arrive with context. Conversion rates on signal-warmed leads are meaningfully higher than cold outbound.

๐Ÿ†
Closed-Won โ†’ Lookalike Flywheel
Ocean.io โ€” closed deals fuel the next wave of targeting
Step 08 / Flywheel

Every closed-won deal gets fed into Ocean.io to generate lookalike audiences โ€” accounts that match your best customers by firmographic, technographic, and behavioral profile. This closes the loop: wins inform the next list, which seeds the next content cycle, which generates the next wave of signal.

Closed-Won
โ†’
Ocean.io
โ†’
Lookalike Audience
โ†’
New Target List
โ†’
Content โ†’ Repeat โ†บ